Privacy policy

Esotico Lifestyle (“esotico”, “we”) respects your privacy. This policy explains what we collect, why, and the choices you have.

What we collect. When you order, sign up for emails or write to us: your name, email, shipping and billing addresses, your phone number if you give it, and your order details. Payments are handled by Stripe and PayPal, and we never see or store your full card number. Unless you decline analytics or marketing cookies, we also collect how you use our site: pages viewed, device and browser type, and approximate location.

How we use it. To process and ship your order, send order and shipping updates, answer your messages, prevent fraud and meet legal and tax obligations. We send our newsletter only if you opt in. Unless you decline those cookies, we also use this to understand how visitors use our site and to measure our advertising.

Who we share it with. Only the services that run the store for us: Squarespace (website and checkout), Stripe and PayPal (payments), Easyship, Canada Post and other carriers (shipping and delivery), tawk.to (the chat window, when you write to us there) and our email provider. They use it only to provide their service. Unless you decline analytics or marketing cookies, Google (site analytics), Meta (Facebook and Instagram) and Pinterest, to measure our ads, also receive information about your visit and use it under their own privacy policies. We never sell your personal information.

Style my space. If you use Style my space, your photo is sent to our styling service, run on Cloudflare, only to suggest pieces; we do not keep it.

Cookies. Essential cookies run the cart, the checkout and the chat window. Analytics cookies (Google Analytics) show us how the site is used; marketing cookies (Meta and Pinterest) measure our ads on Facebook, Instagram and Pinterest. Both run unless you choose Decline all in the cookie banner, and you can change your choice at any time under Cookie Preferences, at the foot of every page.

Do Not Track. Our site doesn’t respond to browser Do Not Track signals; you choose which cookies run in Cookie Preferences.

Emails. Marketing emails go only to people who agreed to receive them, and every one has an unsubscribe link.

Where it’s stored. Our service providers may store information outside Canada, where it may be subject to local law.

How we protect it. Payments are handled by Stripe and PayPal on secure, encrypted pages, and access to your order details is limited to the people who run esotico.

How long we keep it. Only as long as needed for these purposes and for our legal and tax records.

Your choices. You can ask to see, correct or delete your personal information, or withdraw your consent, by writing to hello@esotico.ca. We reply within 30 days.

Questions and complaints. Esotico Lifestyle is responsible for your personal information; write to our privacy contact at hello@esotico.ca. If you are not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.

Changes. When this policy changes, we update this page and its date.

Last updated: 9 October 2026.